FREQUENTLY ASKED QUESTIONS
Q. What type of ashes do you work with?
We work with all types of ashes, including: Human cremains, Pet ashes, Fire ashes
Q. How much of cremains are required and how do I ship them to you?When you place your order with us, we will ship to you a collection kit for the ashes with complete instructions. Since the glass magnifies what is in it, we only require small amount of ashes, between ¼ of a teaspoon to ½ a teaspoon per one keepsake. The instructions will tell you specifically how much is needed for your order. The shipping of the collection kit is included in the price.
Yes, you can combine the ashes in one order as well you can order multiple keepsakes with multiple ashes. When you order there is a place to leave us a note or you can email us and we will send you the amount of clear pouches that you require in the collection kit.
All Cremation Jewelry is available with many color options and we are adding new ones all the time. If you would like a different color, just let me know, I have many other colors available as well.
The type of glass used to create all of our memorials is borosilicate glass, most commonly known as Pyrex glass. This is an ideal choice for your memorial as it is a laboratory grade glass, the clarity and strength is unsurpassed. After your memorial is created it will be annealed within a glass kiln to strengthen the piece even further. While borosilicate is a very strong glass, it is not unbreakable, so please use caution and common sense when you are wearing your memorial jewelry. This type of glass is perfect for everyday use; it is waterproof, heat resistant and can be taken out on very cold day and brought back into heat without any worries. There is no special care required.
All our cremation jewelry is packaged in a white gift box, that can be used for safe keeping and it is ready to be worn right out of the box. All cremation pendants come with a black cord that’s 17 inches and adjustable to 19 inches. Please let us know if you require different length. Everything is handmade and many adjustments are possible.
Most of our cremation jewelry is made by me (Anna), with the help of my husband (Jay) Even though we have blown glass together for the past 18 years, each one of us has their own specific style and most of the time our creations are very different.
Q. Shipping information
WE SHIP WORLDWIDE. - For international shipments, we will ship the collection kit through USPS international mail. It will take between 7 to 21 days. For the finished order we will ship it through DHL Express Worldwide - 3 day shipping. There is an extra charge for International shipping of $30.00 to partially help cover the cost.
The regular USPS First Class Package shipping to United States of collection kit and the completed order is included in the price. The shipping of collection kit will take approximately 5 to 10 business days. We use the same shipping method to send your finished order.
Please let me know if you would like your order expedited. There might be an extra charge for that.The buyer will be responsible for shipping the self-addressed envelope with the cremains back to me. You can check your shipping cost online at your postal service website. The envelope will be shipped to my location in Ruskin, Florida. I would recommend that you ship it with a tracking option.
The time I need to prepare an order for shipping varies. I try to do my best to make every order in less than 1 week with average of 3 days.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.